Bench Manager

About The Role Please note this role covers stores in: Gloucester, Cardiff, Newport & Bristol As a Bench Store Manager you’ll be someone that shares our love of delighting others. You’ll take full ownership of your business and lead your team to achieve sales targets whilst delivering outstanding customer service. You’ll be an experienced and commercially focused retail manager. To be successful in the role, we are looking for: Role Purpose: To join Clintons as a Bench Manager and provide additional Store Manager support within a pre agreed range of stores for a limited period of time. Whilst in the role of a Bench Manager, a Responsibility Allowance will be awarded in recognition of the additional duties and to cover travel. This role is an ideal opportunity to learn about life at Clintons and further develop your skills ready for the next step, which will be to run your own store and transfer to the position of Store Manager. Role Responsibilities: To drive the sales and profitability of the store obtaining outstanding results To set an example and deliver exceptional customer service with in the store To promote high visual merchandising standards ensuring that store housekeeping standards are continually achieved To plan and manage all aspects of Health & Safety in accordance with the law and Company Standards To provide additional Store Manager support to the bench stores as an when required by the Business To be responsible for store stock control, stock count, store payroll budgets and targets To motivate and drive the team in achieving and exceeding agreed objectives To work with the District Manager and HR in dealing with people issues effectively and in a timely manner To be responsible for recruiting and establishing a high performing team ensuring they are continually developed To manage and have overall responsibility for all cash handling, banking and safe procedures always following Company standards To be responsible for all aspects of till management including number of open tills, till issuing, cash handling and variances To be aware of competitor activity and take action where relevant to ensure maximum footfall and profitability in your store To work with the District Manager to develop a strategic plan on a quarterly basis to ensure objectives and business goals are met To work with the Loss Prevention team to develop, and implement loss prevention control to prevent internal/external theft and system errors To plan and conduct regular 121s, reviews and appraisals with the team in accordance with the performance management policy and procedures To respond appropriately and timely to all customer questions and complaints, asking for help when needed To take pride in living Clinton’s values and instilling them in the team Perform additional duties and projects as assigned by management Role Parameters: Able to travel to other stores if necessary Direct reports of Assistant Manager, Team Members Working Arrangements: 5 out of 7 days Availability to work weekends, early mornings and late nights Availability to flex hours when workload requires this Able to travel to other stores and occasionally other districts Key Stakeholders: Store Team District Manager Central Operations Department HR Department Role Essential Skills: Strong coaching and development skills in order to establish a high performing team Enthusiastic, driven and motivated Previous line management experience within a retail and customer service environment with the ability to deal with people issues effectively and in a timely manner Excellent selling techniques with a proven track record of driving sales and profitability To be customer orientated with a track record of delivering exceptional customer service Ability to multitask and meet deadlines Strong communication skills Commercial acumen Role Essential Qualities: Demonstrates integrity Demonstrates passion and enthusiasm in every action Recognises and celebrates success within their teams Hands on approach and leads by example to set the standard of excellence Is self-aware Strives to be the best they can be by proactively growing and improving their knowledge Is resilient, commits to action and delivers Is able to show emotional consistency – in every store, every day Understands their people’s drivers, strengths and capabilities and utilises these for the success of the business Has a strong work ethic and sees all tasks through to completion, putting solutions in place before walking away Demonstrates effective time management and prioritisation Is flexible and open for change Is prepared for whatever needs to be done to fit the needs of the business and has the ability to anticipate Is curious and inquisitive, asking “why” with their team and customers Applies a common sense approach to decision making Is customer and people focused
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