Role Title: Temporary Deputy Manager, (Full Time, 40 hours per week) Department: ROI Retail Reporting Relationship: Shop Manager Location: Kilrush, Co Clare Required: 1 Year Industry Management Experience Our Deputy Managers: Who they are: We bring excitement to life. Our aim is to be a world-class betting and gaming business, trusted by our customers, colleagues and partners. We lead the market through innovation, offer best-in-class and personalised gambling experiences, provide entertainment and safe, responsible gambling experience. Our Deputy Managers are at the core to making this happen. You will be fully accountable for the Shop and the Shop team in the absence of the Shop Manager, taking on full Duty Management responsibility for opening, closing, managing and supervising the team. Our Deputy Managers create a fun environment and delight our customers, while delivering high profits. They ensure that the experience for every customer is just what they want. What our Deputy Managers do: Deliver outstanding levels of customer service Floor walk and greet customers Meet the shop’s monthly targets Grow local market share by targeting new betting and gaming customers Deliver success on key products and initiatives including multi-channel Ensure the shop remains fully compliant How do our Deputy Managers do their job well: Are continuously striving to be ahead of the game and achieve more for our customers Have excellent communication and listening skills, which is essential in ensuring a successful shop, from working with their team, coaching them on the go, clearly explaining the rules, to sharing knowledge and experience Take pride in playing by the rules, act as a role model and are hands on when it comes to completing tasks Thrive in changing situations and continually adapting at pace in order to drive better performance of the shop and shop colleagues Celebrate success collectively and share rewards fairly with their colleagues Living through our Values our Deputy Managers: Collaboration: Value having the best shop team working well together. Have excellent communication and listening skills, which is essential in ensuring a successful shop, from working with their team, clearly explaining the rules, to sharing knowledge and experience. Coach their shop team on how to best serve customers, they ensure their team understand the importance of customer service and most importantly how to serve their customers in a professional, approachable and fun way. ‘Bring their team along with them’ ensuring everyone is up to date with promotions and offers, shop figures, customers and shop news. Integrity: Take pride in playing by the rules, act as a role model and are hands on when it comes to completing tasks. Ensure transparency in everything they do, with a degree of discretion when it comes to dealing with their customer. Build an environment of trust, honesty and fairness by acting with integrity at all times. Treat customers and colleagues with respect, spot issues and are able to resolve them quickly. Are calm and collected and encourages their team to do the same. They deal with tough situations in a professional manner and they treat everyone equally. Agility: Thrive in changing situations and continually adapting at pace in order to drive better performance of the shop and shop colleagues. Continue to improve and keep things fresh, and encourages their shop colleagues to share ideas on how things can be done: better, quicker, easier, and with more PPB fun! Are flexible and adaptable when it comes to serving their customers. Low Ego: Are humble even during times of success. Act as a Paddy ambassador, showing everyone how it should be done, every customer service assistant should aspire to be where you are. Put their hands up and admit they may be wrong. Listen to others and take their opinions and ideas on board. Celebrate success collectively and share rewards fairly with their colleagues. Remain curious and always learn from their mistakes in order to deliver better results. Responsibilities: Deliver outstanding levels of customer service Grow local market share by targeting new betting customers Deliver success on key products and initiatives Ensure that your shop remains fully compliant Assist in delivering shop targets Assist in managing shop team performance Ensure shop teams betting knowledge is up to date Paddy Power Betfair plc is an international sports betting and gaming operator, with a market-leading presence in the UK, Ireland, Australia and the USA, as well as a range of operations across Europe including Romania, Portugal and Malta. We operate five sports betting and gaming brands; Paddy Power, Betfair, Sportsbet, FanDuel and TVG. We are online-led, mobile-led and sports-led: and our proprietary technology, unique products and innovative marketing all combine to offer a superb experience to our five million customers worldwide. Our spirit, talent and ambition has taken us into the FTSE 100 index of the London Stock Exchange and we now employ over 7,000 people in sixteen locations across the globe; from Dublin to Los Angeles, and London to Melbourne. Our culture rewards innovation, teamwork and we like to stay fast-moving in a dynamic industry.