Role Title: Customer Service Assistant Team: Operations Department: UK Retail Reporting Relationship: Shop Manager Location: Customer Service Assistants Who they are: We bring excitement to life. Our aim is to be a world-class betting and gaming business, trusted by our customers, colleagues and partners. We lead the market through innovation, offer best-in-class and personalised gambling experiences, provide entertainment and safe, responsible gambling experience. Our Customer Service Assistants are at the core to making this happen. Our Customer Service Assistants are the first point of contact with our customers; responsible for meeting, greeting and providing them with the “best in-class and personalised” customer service. They will be on hand to help by answering questions, demonstrating product knowledge and taking bets. What they do: Our Customer Service Assistants… Welcome customers and visitors into the shop. Handle cash quickly, accurately and responsibly. Floor walk and greet customers. Promote products and services. Provide a friendly and efficient service so as to encourage repeat business. Ensure their shop remains fully compliant to ensure full compliance with all company policies and procedures at all times. How they do it Our Customer Service Assistants… Are proactive, ambitious and focussed on their shop’s goals and objectives. They grab opportunities with energy and drive, and can be counted on to ‘get stuff done’. Live to meet and exceed their customers’ expectations. It’s what makes their shop successful and their job enjoyable. Have excellent communication and listening skills, which is essential in ensuring a successful shop. Treat customers and colleagues with respect. Embrace change with curiosity and an eagerness to learn new initiatives and products Remain curious and always learn from their mistakes in order to deliver “best in-class” customer experience. If you think you have the skills and behaviours required for this role, then apply for a job with Paddy Power today! Paddy Power Betfair plc is an international sports betting and gaming operator, with a market-leading presence in the UK, Ireland, Australia and the USA, as well as a range of operations across Europe including Romania, Portugal and Malta. We operate five sports betting and gaming brands; Paddy Power, Betfair, Sportsbet, FanDuel and TVG. We are online-led, mobile-led and sports-led: and our proprietary technology, unique products and innovative marketing all combine to offer a superb experience to our five million customers worldwide. Our spirit, talent and ambition has taken us into the FTSE 100 index of the London Stock Exchange and we now employ over 7,000 people in sixteen locations across the globe; from Dublin to Los Angeles, and London to Melbourne. Our culture rewards innovation, teamwork and we like to stay fast-moving in a dynamic industry.